FAQ: Ordering a ketubah

The whole process usually takes 3 to 4 weeks from the time you place the order to when you receive your ketubah. This includes time for me to create and ship your ketubah, as well as time for you to collect your Hebrew information, review the proof, and make sure everything is perfect. But don't wait to the last minute! Be sure to give yourself enough time to look at all the options, talk to your Rabbi or Officiant, ask me questions, and then make your decision.

If your wedding is less than three weeks away, please contact me before placing your order so we can review my schedule and discuss the details of your order. Any ketubah ordered two weeks or less before the wedding will incur a rush charge of $75. Rush orders cannot have custom text. Rush orders will be upgraded to express shipping.

After I create your ketubah, I will send you a proof through email. This includes a full color image of the ketubah, and an Acrobat PDF file of the text that you can print for easy reading or faxing. Make sure you go over every detail of your ketubah, and have your rabbi review any Hebrew text. It is your responsibility to check and approve all of the text and content. If you find any mistakes, I'll fix them and send you a new proof. Once you approve a proof, it is considered completed, and your ketubah will be printed and shipped to you.

I ship your ketubah to you in the same way I ship my fine art prints to galleries: your ketubah will be carefully rolled between two sheets of acid-free tissue, and placed in a reinforced shipping tube for extra protection. Your ketubah is then delivered to you via FedEx or UPS. Shipments take approximately 2-5 business days in the US and Canada, and 3-7 business days in the UK. Prints are placed in acid-free acetate sleeves and shipped in reinforced envelopes. Cards are shipped in small boxes. Cards and prints are then sent either USPS Priority Mail or FedEx Express Saver. The shipping rate for cards and prints is the same no matter how many you order.

Shipping rates for:	US	Canada	UK
Cards and/or prints (any quantity)	$5	$15	$25
Ketubah	$15	$25	$50
Ketubah with cards and/or prints (any quantity)	$15	$25	$50

Judaica ships direct to you from the artist who makes it, so all Judaica has a additional shipping charge from a ketubah or print order. The shipping rate for Judaica is based on the subtotal for all of the Judaica ordered. Note that some products cannot be shipped outside of the US.

Subtotal of Judaica Purchased	Shipping Rate
Less than $50	$5
$50 to $99	$15
$100 to $249	$20
$250 and over	$25

Payments are due in full at the time your place your order. Payment may be made by Mastercard or Visa (sorry, no personal checks). I take the safety of your data seriously. My order form is protected by 128-bit encryption, ensuring that your credit card and personal information is as safe as possible. If you wish, we can instead take care of the payment over the phone -- simply select the "pay by phone" payment option.

We recognize that you may unexpectedly need to change your order after you place it (e.g. changing the design, the options you selected, or the personalization). However, because your ketubah is created specifically for you, please understand that such changes may result in additional work and expenses for us. Therefore there may be an additional change fee, depending on when you request the change. If you request a change:

• before you send all of your personalization information: no change fee.
• after you send your information, but before we start the design: no change fee.
• after we start the design: may be a change fee of at least $50
• after you receive the proof: may be a change fee of at least $50
• after you approve the proof, but before we ship your ketubah: there will be a change fee of at least $100
• after we ship your ketubah: there will be a change fee of at least $100

Since these ketubot are custom designed for each customer, all sales are final, and they cannot be returned. If you need to cancel an order before your proof is emailed to you, the cancellation fee is $50. Once a proof has been emailed, the cancellation fee is $100. After the ketubah has been shipped, your order cannot be cancelled, returned, or refunded.

If a ketubah arrives damaged, I will quickly replace it at no charge. (Please save the damaged art and the packing material so I can make the appropriate insurance claim with the shipper.) If you need your ketubah reprinted for any other reason, there can be a reprint fee of $100 (plus shipping)

All Judaica can be returned for a full refund within 30 days. All return requests must be confirmed by Modern Ketubah via email before they can be returned. The product needs to be returned to Modern Ketubah (not the artist) in perfect, resellable condition, via FedEx or UPS.